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Privacy Policy

Personal Information

Personal information about visitors to this website is primarily collected when knowingly and voluntarily submitted. Personal information can include your name, address, e-mail address and phone number.

This data is collected for the primary purpose of providing our products and services, or information relating to those products and services to you, the customer.

In rare circumstances, we may seek to collect information from third parties but in this event, all reasonable steps will be taken to make you aware of information sought and obtained.

Sensitive Information & Financial Details

Sensitive information can include such things as ethnicity, race, political affiliations, membership of professional bodies, criminal records and health information.

Financial details most commonly include credit card, debit card details or other means of electronic funds transfer. All financial data is collected and stored on a secure processing server.

Sensitive and financial data is collected for the primary purpose of providing our products and services, or information relating to those products and services to you, the customer

Further use of this information & disclosure

Information submitted by visitors to this site may also be used for secondary purposes closely related to the primary purpose. Personal and/or sensitive information will not be shared with any third parties except for the following circumstances:

You have consented to do so or where disclosure to third parties is a necessary in achieving the primary purpose such as third parties engaged to deliver
To bring legal action against anyone interfering or compromising our rights or property or in instances where the law requires disclosure of information

Security of Information

Information stored by Vic Hot Water is protected from misuse, loss and unauthorised access or disclosure in line with internal company policy and procedure. Information that is no longer required for the intended purpose will be routinely destroyed on a periodic basis as determined by company management.

Access to Information

You have the right to access, update or remove personal information from our database. If you wish to access information, opt-out of further communication or lodge a complaint please do so in writing or e-mail (details below).

This Privacy Policy may change from time to time, please consult our offices for the latest version. Any enquiries relating to our Privacy Policy may be directed to:

Business contact details:

Address:PO box 45 Nunawading, VIC, 3131
Telephone: 1300 659 559
E-mail: john@vichotwater.com.au

Google ReCaptcha

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Cookie Policy

Victorian Hot Water ("us", "we", or "our") uses cookies, tracking pixels and related technologies on vichotwater.com.au (the "Service"). By using the Service, you consent to the use of these cookies, tracking pixels and related technologies.

Our Cookies Policy explains what cookies are, how we use cookies, how third-parties we may partner with may use cookies on the Service, your choices regarding cookies and further information about cookies

What are cookies

Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third-party to recognize you and make your next visit easier and the Service more useful to you.

Cookies can be "persistent" or "session" cookies.

How Victorian Hot Water uses cookies

When you use and access the Service, we may place a number of cookies files in your web browser.

We may use cookies, pixels and related technologies for the following purposes:

  1. to enable certain functions of the Service
  2. to provide analytics and track how you use the site including gathering data via the use of Google Analytics. This includes the gathering of data for Google Analytics Demographics and Interest Reporting.
  3. to store your preferences
  4. to enable advertisements delivery including on Google, Facebook, Instagram and any of their partnering networks (including the Google Display Network). This includes ads using Google remarketing, search, display or video ads & Facebook/Instagram ads & re-targeting, as well as any behavioral/interest-based advertising. It also includes the use of Google Analytics data, including the Google Analytics Demographics and Interest reporting, for the purposes of displaying ads.

We may use both session and persistent cookies on the Service and we use different types of cookies to run the Service.

We may use essential cookies to authenticate users and prevent fraudulent use of user accounts.

Third-party cookies

In addition to our own cookies, we may also use various third-parties cookies to report usage statistics of the Service, deliver advertisements on and through the Service, and so on.

Third party vendors, including Google and Facebook, may use these third party cookies, web beacons and other storage technologies to collect or receive information from the Service (and elsewhere on the Internet) and use that data to provide measurement services and to serve ads, including ads based on past visits to the Service.

What are your cookie choices regarding cookies

If you'd like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser.

Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.

Where can you find more information about cookies

You can learn more about cookies and the following third-party websites:

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