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Customer Reviews

As seen on :

Fast & honest

5 out of 5, reviewed on Apr 30, 2015

I found VicHotWater whilst doing a Google search at 9am, and decided to take the punt as they were the only company advertising a monthly specials inclusive of unit & labour costs. Spoke to The Gun and mentioned he would be there by 12noon. He was in and out by 11:45am. No questions, no issues, all done. Genuinely surprised. I've never had this level of professionalism. If you need a new HWS in Melb Metro, you honestly can't go past these guys. Others will shaft you around with hidden costs, VicHotWater will stay true to their quote!


New hot water system installed - efficent, prompt, competitive

5 out of 5, reviewed on Apr 08, 2015

The hot water systems advertised on the Victorian Hot Water website were priced competitively, and information and costs were clearly stated. Spoke to [Name removed] who was very helpful - advised [Name removed] could be there in 2 hours, which he was. [Name removed] had a friendly manner, was knowledgeable, and installed the new system without fuss. I am very happy to have hot water again!
I recommend Victorian Hot Water without hesitation.


Exceptional service and value

5 out of 5, reviewed on Apr 08, 2015

I couldn't recommend these guys highly enough. We needed our hot water system replaced and in less than 24 hours our old one was gone and new one installed. For over $500 less than the nearest quote - and they couldn't install for another 5 days. [name removed] was friendly and no nonsense. No hidden nasty charges. Outstanding level of work done. [name removed] didn't even complain about the state of our back yard :) Thanks again!


Outstanding service

5 out of 5, reviewed on Sep 17, 2014

Amazing service, cannot recommend them highly enough. Spoke with David who was able to advise on the best option. Old system removed and new system installed within 2 hours of the initial call. Competitive price, cheaper than all other quotes when I rang around. Polite and friendly staff who were fast and efficient. Thanks!


Fantastic service and price

5 out of 5, reviewed on Jul 09, 2014

Can't speak more highly enough of these guys. Had an issue with the HWS and they resolved the issue with ease and at a very competitive price which was approximately $1000 less than a competing quote. Very friendly service and work done on time and would have no hesitation referring them for any gas plumbing needs.


Efficient and well priced

5 out of 5, reviewed on Sep 25, 2013

Had a burst hot water tank and had victorian hot water out, they seemed very knowledgable on the phone, they didnt charge to come out, asess the situation and quote but stated if they pulled the tools out to work it was a $99 fee (which is quite reasonable I thought). They gave me plenty of info, options and quoted me on 3 new systems with no pressure to go ahead. After I shopped around these guys were the cheapest and most decent to talk to. They had the new one fitted that afternoon. It appears the 2 guys Who did the job actually own the business. The system i had installed was an Aquamax 390 stainless gas $1495 installed and they took my old one away. Others were quoting $1700+

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